Thank you for shopping at CassandraLux.com. We are proud to offer worldwide shipping and are committed to delivering your order as efficiently and safely as possible.

Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders are not shipped or delivered on weekends or holidays.

You will receive an email confirmation once your order has been processed and dispatched.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to follow the progress of your package through the shipping carrier’s website.

If you do not receive a tracking number within 3 days of placing your order, please contact us at [email protected].

Delivery Address Accuracy

Please ensure that all shipping details are correct at the time of checkout. Cassandra Lux is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

If you realize an error in your shipping details after placing the order, contact us immediately at [email protected]. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has been dispatched.

Shipping Carriers

We work with trusted global and local shipping carriers to ensure safe and reliable delivery of your items. The specific carrier may vary depending on your location and the contents of your order.

Damaged or Lost Packages

If your order arrives damaged, or if it has not arrived within a reasonable period after shipping, please contact us within 3 days of delivery or expected delivery. Include your order number, tracking number, and a photo (if applicable) so we can assist you promptly.

Customs and Duties

Orders shipped internationally may be subject to import taxes, duties, and fees levied by the destination country. These charges are the responsibility of the recipient. Cassandra Lux is not responsible for any customs delays or additional fees.

Contact Us

If you have any questions about your shipment or need assistance, please reach out to us at:

Email: [email protected]