At Cassandra Lux, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be in their original condition, unused, unwashed, and with all tags attached.

• To initiate a return, please email [email protected] with your order number and reason for the return.

• Once your return is approved, you will receive instructions on how to send the item(s) back.

Please note that return shipping costs are the responsibility of the customer, unless the item received is damaged or incorrect.

Refunds

• After we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7 business days.

• Refunds will be issued in the original form of payment or as store credit, depending on your preference.

Non-Returnable Items

For hygiene and safety reasons, certain items such as undergarments, swimwear, or clearance items are final sale and cannot be returned or refunded.

Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

1. Check your payment method again.

2. Contact your bank or payment provider; processing times may vary.

3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].